Effective as of 25 May 2018

By using Sciener’s products, software, or services (the “Services”), you agree to these Terms of Service (“Terms”). These Terms govern your access to:

  • Our website (www.sciener.my) and mobile apps (collectively, the “Site”).

  • Hardware devices (e.g., smart locks) (“Devices”).

Read these Terms carefully. If you disagree, discontinue use immediately.

1. Acceptance & Eligibility

  • You represent that you are legally capable of entering agreements in your jurisdiction.

  • By creating an account or using the Services, you accept these Terms and our Privacy Policy.

  • Minors under 17 may not use the Services.


2. Account Registration

  • Provide accurate, complete registration details (e.g., email, password).

  • Use strong passwords and notify us of unauthorized access.

  • You are responsible for all activity under your account.


3. License & Use

  • Sciener grants you a non-transferable, non-exclusive license to:

    • Use the Site/Apps to control Devices you own or are authorized to access.

    • Install Apps on personal mobile devices only.

  • Prohibited uses:

    • Reverse engineering, scraping, or disrupting Services.

    • Posting illegal, harmful, or infringing content.

    • Unauthorized commercial use.


4. Devices & Services

  • Devices require the Services to function.

  • Updates: You consent to automatic updates; failure to update may limit functionality.

  • Third-party integrations (e.g., home security systems) are subject to their own terms.


5. Content & Intellectual Property

  • All Site content (text, graphics, etc.) is owned by Sciener or licensors.

  • You retain rights to content you upload but grant Sciener a global, royalty-free license to use it for the Services.

  • We may remove content violating these Terms.


6. Guest Access

  • You may authorize others (“Guests”) to access your Devices.

  • Guests must comply with these Terms.

  • You are responsible for Guests’ actions. Revoke access if needed.


7. Third-Party Services

  • Links to third-party services (“Other Services”) are provided for convenience.

  • Sciener is not responsible for Other Services’ content, safety, or privacy practices.


8. Limited Warranty

  • Coverage: 1-year warranty for Devices purchased from www.sciener.my and installed in Malaysia.

  • Exclusions:

    • Damage from misuse, accidents, or unauthorized repairs.

    • Normal wear and tear, consumables (e.g., batteries).

    • Devices purchased from resellers or used outside Malaysia.

  • Process: Submit proof of purchase and defect details for claims.


9. Disclaimers

  • Services are provided “AS IS”. Sciener disclaims all implied warranties (e.g., merchantability, fitness for purpose).

  • Not responsible for:

    • Service interruptions due to Wi-Fi, third-party outages, or acts of God.

    • Damages from misuse or incompatible devices.

    • Emergency response (Devices are not life-safety systems).


10. Indemnification

You agree to defend and indemnify Sciener against claims arising from:

  • Your or your Guests’ misuse of the Services.

  • Violations of these Terms or third-party rights.


11. Modifications

  • Sciener may update these Terms periodically.

  • Material changes will be notified via email/Site. Continued use = acceptance.


12. Termination

  • Sciener may suspend/terminate accounts for violations.

  • Upon termination, cease all use and delete Apps.


13. Governing Law & Disputes

  • Governed by Malaysian law.

  • Disputes resolved in Malaysian courts.


14. Contact

Sciener Solutions 15, Jalan Utarid U5/15, Seksyen U5, 40150 Shah Alam, Selangor Email: connect@sciener.my | Tel: +601155053380

Contact

  • 15, Jalan Utarid U5/15, Seksyen U5, 40150 Shah Alam, Selangor
  • +601155053380
  • connect@sciener.my

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Copyright © 2016 – Sciener Malaysia – All rights reserved.

Disclaimer: Sciener reserves the rights to revise the product design for improvements without further notice; all data and statistics were examined elaborately, yet possible errors may still exist, our company does not bear all consequences that might arise therefrom.

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