Effective as of 25 May 2018
By using Sciener’s products, software, or services (the “Services”), you agree to these Terms of Service (“Terms”). These Terms govern your access to:
Our website (www.sciener.my) and mobile apps (collectively, the “Site”).
Hardware devices (e.g., smart locks) (“Devices”).
Read these Terms carefully. If you disagree, discontinue use immediately.
1. Acceptance & Eligibility
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You represent that you are legally capable of entering agreements in your jurisdiction.
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By creating an account or using the Services, you accept these Terms and our Privacy Policy.
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Minors under 17 may not use the Services.
2. Account Registration
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Provide accurate, complete registration details (e.g., email, password).
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Use strong passwords and notify us of unauthorized access.
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You are responsible for all activity under your account.
3. License & Use
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Sciener grants you a non-transferable, non-exclusive license to:
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Use the Site/Apps to control Devices you own or are authorized to access.
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Install Apps on personal mobile devices only.
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Prohibited uses:
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Reverse engineering, scraping, or disrupting Services.
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Posting illegal, harmful, or infringing content.
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Unauthorized commercial use.
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4. Devices & Services
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Devices require the Services to function.
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Updates: You consent to automatic updates; failure to update may limit functionality.
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Third-party integrations (e.g., home security systems) are subject to their own terms.
5. Content & Intellectual Property
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All Site content (text, graphics, etc.) is owned by Sciener or licensors.
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You retain rights to content you upload but grant Sciener a global, royalty-free license to use it for the Services.
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We may remove content violating these Terms.
6. Guest Access
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You may authorize others (“Guests”) to access your Devices.
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Guests must comply with these Terms.
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You are responsible for Guests’ actions. Revoke access if needed.
7. Third-Party Services
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Links to third-party services (“Other Services”) are provided for convenience.
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Sciener is not responsible for Other Services’ content, safety, or privacy practices.
8. Limited Warranty
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Coverage: 1-year warranty for Devices purchased from www.sciener.my and installed in Malaysia.
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Exclusions:
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Damage from misuse, accidents, or unauthorized repairs.
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Normal wear and tear, consumables (e.g., batteries).
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Devices purchased from resellers or used outside Malaysia.
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Process: Submit proof of purchase and defect details for claims.
9. Disclaimers
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Services are provided “AS IS”. Sciener disclaims all implied warranties (e.g., merchantability, fitness for purpose).
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Not responsible for:
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Service interruptions due to Wi-Fi, third-party outages, or acts of God.
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Damages from misuse or incompatible devices.
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Emergency response (Devices are not life-safety systems).
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10. Indemnification
You agree to defend and indemnify Sciener against claims arising from:
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Your or your Guests’ misuse of the Services.
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Violations of these Terms or third-party rights.
11. Modifications
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Sciener may update these Terms periodically.
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Material changes will be notified via email/Site. Continued use = acceptance.
12. Termination
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Sciener may suspend/terminate accounts for violations.
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Upon termination, cease all use and delete Apps.
13. Governing Law & Disputes
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Governed by Malaysian law.
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Disputes resolved in Malaysian courts.
14. Contact
Sciener Solutions 15, Jalan Utarid U5/15, Seksyen U5, 40150 Shah Alam, Selangor Email: connect@sciener.my | Tel: +601155053380