General
Can I use Sciener smart digital lock for AirBNB or other homestay rentals?
Yes, our smart digital locks are smart enough to use for the homestay rentals.
Sales Service
Where can I purchase Sciener’s smart digital lock in Malaysia?
You can purchase via our website at www.sciener.my or from our authorised dealer. If you have any enquiry or would like to order Sciener products, please contact us at connect@sciener.my for further assistance.
What are the modes of payment available if I wish to purchase from your website?
We accept the following modes of payment;
- Bank transfer
- Credit card (Visa / Mastercard)
Your brand is new to us, are your products reliable?
Our brand has been around for some time now, is has been tried and tested in other markets for years. Rest assure our brand is reliable and trusted by many of our existing customers.
How can I join as your authorized dealer?
Kindly drop us an email connect@sciener.my
Is the installation fee included in the selling price?
Our current promotion does not include the installation fee. However, the installation fee is ranging from RM200 – RM350 per installation.
Will your installer overcharge me?
No, in normal circumstances is it very unlikely that they will overcharge the customer. Moreover, they are our authorized installers and the installation price are fixed.
How do I schedule for the installation after I purchase?
Our team of professional installers will get in touch with you after your purchase. For any installation enquiries, please drop use an email at connect@sciener.my
Will there be additional cost or subscription fees applied to Sciener’s products.
The purchase price is a one-off payment only. There will be no additional cost.
Are all Sciener models found in www.sciener.my available in stores?
The range of models found in www.sciener.my will change subject to the products availability, and may differ from the range of models you can see in our website. This may be due to product quantity or special online deals and promotions.
What if the product is out of stock after I have ordered or made payment?
We will send an email or call you to keep you posted on availability by the next business day. This practice will vary by the product models and situation or other circumstances may result in this check. If the model is no longer available, we reserve the right to cancel the order and refund any payment made.
Are there any delivery charges if I purchased from your website?
There will no delivery charges imposed on all our smart digital door locks. Our sales office will arrange for the installation
If I need any maintenance, who shall I contact?
Kindly drop us an email at connect@sciener.my
What are my options for getting help with Sciener?
Sciener helpdesk : Contact us to talk with the experts by phone or chat and we will guide the customer how to solve the problem.
Are Sciener’s smart digital door lock suitable for left-handed doors?
Yes, all our models are suitable for both right handed or left handed doors. However, when ordering the product, you can specify to us whether your door is left handed or right handed.
What is the time frame for the installation after purchased?
The time frame for installation is 6 months from your date of purchase. We will send you a friendly reminder periodically. Thereafter storage fee will be imposed on each item.
I am interested with Sciener smart digital lock, however I am unsure whether my door is suitable, is there anyone personnel that I can get in touch with?
You can drop us an email at connect@sciener.my or contact us at +6019 3553319. Our sales personnel will get in touch with you.
Warranty & Policy
What does the warranty cover?
Within the first 30 days of purchase Sciener smart digital lock will replace a defective unit at no charge to you and reimburse any shipping charges. After 30 days, Sciener’s obligation and liability under this Limited Warranty is limited to repairing or replacing (at its sole discretion) a defective unit and paying the freight cost of returning the unit to you. Sciener will replace a defective unit at no charge to you and reimburse any shipping charges.
Where should I obtain my warranty service?
In the event of a malfunction or failure of Sciener Smart Digital Lock, please contact your dealer or Sciener directly for further assistance. Please keep your guarantee and proof of purchase (official receipt) safe.
Your warranty remains in effect only if your Sciener Smart Digital Lock;
- Installed and maintained in accordance with the instructions provided to you at the time of purchase.
- There is no evidence of tampering, mishandling, neglect, accidental damage, modification, and /or repair done to the Sciener Smart Digital Lock by anyone other than authorized Sciener service personnel.
- Your warranty registration has been completed and returned to Sciener.
Should the warranty service be the same if I purchased the Sciener digital door lock from the authorized dealer?
Yes, your warranty service will be the same.
What happens when the period of the warranty is over?
Generally, from
For the problem that cannot be solved by our customer;
- Replacement of Parts;
- Charge a reasonable fee for replacement of parts.
- Recommend a substitute and charge full price.
- Loan set;
- For repairing period of more than 30 days, the company provides a loan set.
- Technical Assistance;
- Provide technical support over the phone.
- You can use our ‘live chat to reach us or drop us an email at connect@sciener.my
- For any on-site servicing, there is a minimum charge of RM150/-.
Pre & Post Installations
Are Sciener’s smart digital door lock suitable for any kind of doors?
Our models are designed for wooden doors measuring 38mm – 60mm in thickess. Currently our products are not suitable for metal gates and glass doors. For more information, please refer to our product specification details on the brochures.
What types of batteries can I use?
Use 4 x AA-size alkaline batteries. You should not use rechargeable batteries.
How do I know when to replace the batteries?
The Sciener smart digital lock will notify you with beeping sounds.
What if the batteries go flat?
You can either use the physical keys to open the door or use 9v battery to give emergency power supply that will allow you to key in your PIN to unlock the door.
Mobile App
Where can I download the Sciener mobile app?
Go to Apple App store or Google Play Store to search for ‘sciener’ and click download.
Do I need to pay for the mobile app?
No, the mobile app is free of charge for our customers.
What languages are available on the sciener mobile app?
Our mobile app is available in multiple languages.
What if the batteries go flat?
You can either use the physical keys to open the door or use 9v battery to give emergency power supply that will allow you to key in your PIN to unlock the door.
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