1. Eligibility for Returns & Refunds
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Unopened/Unused Products: May be returned within 7 days of delivery for a full refund.
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Defective/Damaged Products: Must be reported within 7 days of delivery.
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Non-Returnable Items:
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Opened or used products (unless defective).
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Custom-made or personalized items.
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Software licenses or digital downloads.
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2. Return Process
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Request Authorization: Contact support@sciener.my with:
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Order number.
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Photos/video of the issue (if defective).
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Approval: Sciener will provide a Return Authorization (RA) number and instructions.
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Shipping:
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Customer pays return shipping unless the return is due to Sciener’s error (e.g., wrong item shipped).
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Use a trackable courier (returns lost in transit are not refundable).
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3. Refund Terms
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Processing Time: 10–15 business days after receiving the returned item.
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Deductions: Refunds may exclude:
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Original shipping fees.
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Restocking fees (15% for non-defective returns).
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Method: Refunds issued to the original payment method.
4. Warranty vs. Returns
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After 7 Days: Defects covered under the Limited Warranty (1 year for manufacturing issues).
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Warranty Claims: Require proof of purchase and defect documentation.
5. Exchanges
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Exchanges for the same product are subject to stock availability.
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Customers must cover shipping costs for exchanges unless the error was Sciener’s.
6. Contact
For questions:
📞 +601155053380
📧 support@sciener.my