Limited Warranty Terms
1. Warranty Coverage & Period
Duration: 1 year (extending any existing warranty) for products purchased directly from www.sciener.my and installed in Malaysia.
Start Date: Begins the day after the existing warranty expires (unless specified otherwise).
Coverage Includes:
Free replacement parts for manufacturing defects (verified by Sciener).
Repair or replacement with new or refurbished equivalent parts.
Excluded Costs: Labor, transport, locksmith fees, or incidental expenses.
2. Eligibility Requirements
To claim warranty service, you must provide:
Original proof of purchase (invoice).
Video/documentation of the defect.
Proof of ownership.
Warranty is void if:
Purchased from resellers/distributors (contact seller for support).
Installed outside Malaysia.
Required documentation is missing.
3. What’s Not Covered
This warranty excludes:
Physical Damage: Cosmetic issues (scratches, dents), non-functional parts, or consumables (e.g., batteries, keys).
Misuse/Modifications:
Jailbroken/rooted devices or unauthorized software.
Improper installation, accidents, or neglect (e.g., liquid damage, power surges).
External Factors:
Acts of nature (floods, fires), pests, or extreme environmental conditions.
Third-party repairs or incompatible accessories.
Service Delays: Loss of use during repairs or part shortages.
4. Service Terms
Sciener reserves the right to:
Replace defective parts with equivalent new or refurbished components.
Retain replaced parts as property of Sciener.
Modify warranty terms due to legal/operational changes (with or without notice).
Obsolete Products: Warranty may be denied for discontinued models.
5. Costs & Limitations
Customer Responsibility:
All labor, transport, and locksmith fees.
Costs for repairs outside warranty scope (e.g., accidental damage).
Consequential Damages: Sciener is not liable for indirect losses (e.g., downtime, data loss).